よくあるご質問

FAQ

  • Q. How much is the accommodation fee?

    A. It is a flexible rate and depends on which house, how many people and when you stay. You can go check the rate on the webpages of each property.

  • Q. Will I be charged a fee to cancel my reservation?

    A. It’s depend on plans. please check the cancel fee when you book it.

  • Q. Can I change the number of people after I made a reservation?

    A. Yes, you can. Please contact us before 2 days of your arrival date.(Over capacity can be negotiable)

  • Q. How do I check in?

    A. We kindly ask the guests to come to the office to check in between 15 pm and 6 pm. You may enter the room after 4 pm.

  • Q. How do I check out?

    A. It is a self-check out process. Details will be given at the check in.

  • Q. Is there WiFi available at accommodations?

    A. Yes, there is. All the houses have free WiFi.

  • Q. Can I bring my pet to accommodations?

    A. There are facilities that allow small dogs or medium-sized dogs to be accompanied in the inside. Please check the site “Stay with Your Pets” from the top page.

  • Q. What kind of dog amenities are available?

    A. We have lint roller / Wet wipes/ Potty pads / Toilet paper / Food bowl / Water bowl * You can rental a pet cage for a day at the check-in office.

  • Q. Can I smoke cigarette inside the house?

    A. Smoking is strictly prohibited at all the houses.

  • Q. Can I send my luggage before I arrive?

    A. Yes, you can pick it up at the check-in office on your arrival but you need to contact us in advance.
    Please write down the address and name below on invoice.

    【Address】Check in office / crasco TABI-NE
    Postal Code:920-0853
    crasco TABI-NE 2-6-23 Hon-machi,Kanazawa-shi
    【TEL】 076-205-8092
    【Name】TABI-NE

 

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