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RESERVATION

よくあるご質問

FAQ

  • Q. Is there anyone else staying at the house?

    A. No, there isn’t. It is completely a private house. (Toilet and bathroom are available for all the houses). But only Kanazawa TABI-NE is a guesthouse with 4 private rooms. Bathroom and toilet are shared with other guests.

  • Q. How much is the accommodation fee?

    A. It is a flexible rate and depends on which house, how many people and when you stay. You can go check the rate on the webpages of each property.

  • Q. Will I be charged a fee to cancel my reservation?

    A. 《crasco TABI-NE / Kanazawa TABI-NE》
    Cancellation from the day before the stay: 50% of the accommodation fee. Cancellation on the day of stay: 100% of the accommodation fee
    No contact and no stay : 100% of the accommodation fee. It depends on each cancel policy.Please check it when you book it.

    《Other accommodations》
    Cancellation 14 days before the date of stay: 50% of the accommodation fee
    Cancellation the day before the stay: 100% of the accommodation fee
    Cancellation on the day of stay: 100% of the accommodation fee
    No contact and no stay: 100% of the accommodation fee * Conditions may change depending on the accommodation plan. Please refer to the accommodation plan details page for details.

  • Q. Can I change the number of people after I made a reservation?

    A. Yes, you can. Please contact us before 2 days of your arrival date.(Over capacity can be negotiable)

  • Q. How do I check in?

    A. We kindly ask the guests to come to the office to check in between 12 pm and 6 pm. You may enter after 4 pm. (Free luggage delivery service is availble for the guests who check in by 4 pm)

  • Q. How do I check out?

    A. It is a self-check out process. Details will be given at the check in.

  • Q. Can children stay at the house?

    A. Yes, they can. But if you stay with children at Kanazawa TABI-NE, children have to be the age of 2 or older as Kanazawa TABI-NE is a shared guesthouse.

  • Q. Is there WiFi available at accommodations?

    A. Yes, there is. All the houses have free WiFi.

  • Q. Is nightwear prepared at accommodations?

    A. Yukata(Japanese nightwear )is available for 100 yen to rent at the check in office. It’s free size. We kindly ask the guests not wear it for going out.

  • Q. Can I bring my pet to accommodations?

    A. There are facilities that allow small dogs or medium-sized dogs to be accompanied in the inside. Please check the site “Stay with Your Pets” from the top page.

  • Q. What kind of dog amenities are available?

    A. We have lint roller / Wet wipes/ Potty pads / Toilet paper / Food bowl / Water bowl * You can rental a pet cage for a day for 500yen at the check-in office.

  • Q. Can I smoke cigarette inside the house?

    A. Smoking is strictly prohibited at all the houses.

  • Q. Can I send my luggage before I arrive?

    A. Yes, you can pick it up at the check-in office on your arrival but you need to contact us in advance.
    Please write down the address and name below on invoice.

    【Address】Check in office / crasco TABI-NE
    Postal Code:920-0853
    crasco TABI-NE 2-6-23 Hon-machi,Kanazawa-shi
    【TEL】 076-205-8092
    【Name】TABI-NE

  • Q. Can I pay the accommodation fee on my arrival?

    A. Yes, you can. But please note that only when you make a reservation just before you arrive, you can pay on your arrival. We kindly ask the guest to pay in advance by credit card or through bank transfer.

  • Q. By when advance payment will be required?

    A. I would like it at least 20 days before the expected stay date. If you are booking after 20 days before your expected date of stay, please let us know when you can make the transfer.

 

RESERVATION